Warranty
All repairs come with a 1-months warranty. This excludes faults relating to physical or accidental damage, Liquid damage, User mistake or if the device is opened while in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.
If you take your device to a third party after it has been repaired by Care Original this will void the warranty on your device.We always pasted hologram seal over there.
All software related repairs will not be covered by our warranty.
The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 30 days warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.
If problem in your phone motherboard, then in that case, we will not provide warranty for the rest of the parts.
Warranty will be only on Display, Touch, Charging sub board &Battery.All warranty claims have to be reported within the warranty period only.
Repair Process & Delays:
We aim to repair your device within 24-48 hours of receiving it. our Maximum turn around time is 15days if parts not available or under procurement condition. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.
If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date.
We reserve the right to make changes to this website and terms and conditions.
We operate a no fix, no fee policy.
Billing Policy When you visit and buy any product from website all the cost will be born by customer before and after purchasing of the product. Cost may vary depends upon freight, wallet balance and partial refund balance, the shown price is not final price to customer. Refund may be partial depends upon returned product condition will be responsiblities of customer.
Pick-and-drop policy:
Care Original �pick and drop� service is beneficial to customers who cannot reach to the store due to their busy schedule or traffic complexities. We provide you the best and cheapest mobile repairing service including picking up your mobile from your destined location to dropping it after repair. We guarantee good work and the best service. The courier charges will be born by the customer.
Cancellation policy:
For the first 30 minutes after the order is placed, buyers can cancel their own order using the Cancel Items button located in My Account > Your Orders on Care Original. After 30 minutes, the buyer can request a cancellation, but only the seller can cancel the order.
Return policy:
10 Days Replacement/Refund This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund/ partial refund as per the condition of returned product receive.
On return of the product customer need to send the product by themeself. Our Hologram Steaker afixed on all product shipped it will removed after checking the product by expert engineer. Due to engineer mistake or damaged not covered for refund process.
For return/ replacement / refund you need to intimate us over whatsapp/ email within 3 days after receipt of the product.
Refund policy:
Once product sold damaged/defective found, and customer provide proper evidence and after verification done in video evidence and received in same condition as sold the refund processed and executed with 7 days in customer account as ordered.
We keep the video when packing of the product of every shipping order. Need to take vedio before opening the shipment. If everything found correct then you may delete at your end.
